中文题目：软件外包伙伴关系形成的成功因素的实践探索

论文题目：Practitioner’s view of the success factors for software outsourcing partnership formation: an empirical exploration.

录用期刊/会议：Empirical Software Engineering, 2022, Volume 27, Issue 2（SCI检索，IF. 3.762, JCR：一区）

作者列表：

1）Sikandar Ali，中国石油大学（北京），信息科学与工程学院

2）Irshad Ahmed Abbasi, · Elfatih Elmubarak Mustafa, Department of Computer Science, Faculty of Science and Arts at Belqarn University of Bisha, Sabt Al‑Alaya 61985, Saudi Arabia

3）Fazli Wahid, Department of Information Technology, The University of Haripur, Haripur 22621, Pakistan

4）Jiwei Huang*，中国石油大学（北京），信息科学与工程学院

文章简介:

Software Outsourcing Partnership (SOP) is a client-vendor relationship focused solely on mutual trust and dedication that achieves mutually beneficial objectives. Often, a well-established outsourcing relationship may be converted into outsourcing partnerships. The development of SOP depends on various success factors. The research method attempts to solve the problem following a two-step process of Systematic Literature Review (SLR) and industrial survey with 70 experts. The results obtained are disseminated and analyzed based on ‘expert level of experience’, ‘company affiliation’, and ‘expert outsourcing role’. Moreover, from a client-vendor perspective, factors are classified according to their criticality. Based on Spearman‘s correlation test (rs =0.406 and ρ = 0.040), we argue that the survey results regarding the factors are consistent with the previously published findings of the SLR.

摘要:

To further explore it, these factors were analysed based on the practitioner’s level of experience, their role, and organizational affiliation as clients or vendors. By carefully examining the analysed data, we noted five factors, i.e. ‘mutual trust, ‘effective on-time communication’, ‘3Cs’, ‘success stories of the past projects’, and ‘quality production’ as commonly critical based on experts level of experience. As a conclusive remark, we advise vendors practicing outsourcing should emphasize all the identified factors, specifically those with high frequency in. Table 2 and Table 3. The results of this study suggest that, in rode to successfully renew or promote outgoing outsourcing ventures, outsourcing companies should address all the identified factors especially the most critical one.

背景与动机:

Previous authors such as Li (Li 2013), Roses et al. (Roses 2013), Yilitalo (Wang 2011), Kedia and Lahiri (Kedia and Lahiri 2007a), Kinnula (Kinnula et al. 2007a), Ellram (Ellram and Edis 1996), Tuten and Urban (Tuten and Urban 2001), Juntunen (Kinnula et al. 2007b), Gong et al. (Gong et al. 2007), Flemming and Low (Flemming and Low 2007), Zhang and Huang (Zhang and Huang 2009), Beulen and Ribbers (Beulen and Ribbers 2002), Bocij (Bocij and Hickie 2008), Ee et al. (Ee et al. 2013), Kotabe et al. (Kotabe et al. 2008), Piltan et al. (Piltan and Sowlati 2016), have addressed some of the problem of outsourcing. Only few studies have been conducted on some of the aspects of software outsourcing such as software testing projects outsourcing (Ismail and Razali 2015), managing outsourced software development projects (Ahimbisibwe 2015), client’s readiness assessment towards outsourcing software projects (Abd Hamid and Mansor 2016), management of outsourcing in software development processes (Núñez-Sánchez et al. 2019), outsourcing success in software start-ups (Rave and Piskin 2019b), selection of offshore software outsourcing vendors (Rave and Piskin 2019b).

设计与实现:

The method attempts to solve the problem following a two-step process i.e. an SLR followed by a questionnaire survey. These two techniques were incorporated as a data collection methodology for the extraction and verification of factors to SOP formation. To answer RQ1, this study implements the SLR process whereas the remaining RQs are answered through the data gathered using an empirical survey. First of all, the available

literature was reviewed by executing SLR, and as a result; we have acknowledged twenty-six SFs for SOP formation. Furthermore, to validate the findings of SLR, based on the initial outcomes of SLR, a questionnaire was designed to get the perception of the experts practicing outsourcing for several years. Through the questionnaire, we get an opinion from experts regarding the factors that motivate outsourcing clients in upgrading or renewing their existing outsourcing relationship to a partnership with vendor organizations. For the sake of analysis, the contributing experts were divided into different levels on the basis of their industrial experience (i.e. senior, intermediate, and junior) and role in outsourcing (i.e. contract negotiator, decision-makers, outsourcing manager, and academician). Further, experts were distributed into client-vendor groups based on their company type and factors were classified as belonging to clients or vendors. Finally, the results of the two methods were correlated.

Figure 2 mapping of the identified success factors into Client-Vendor

Figure 3 Scatter Plot SLR vs Survey

Figure 4 Comparative summary of the factors found through SLR and the empirical survey

通讯作者简介:

黄霁崴，教授

博士，教授，博士生导师，石油数据挖掘北京市重点实验室主任，中国石油大学（北京）计算机科学与技术系主任。2015年度北京市优秀人才，2018年度中国石油大学（北京）优秀青年学者，2020年度北京市科技新星。分别在2009年和2014年于清华大学计算机科学与技术系获得工学学士和工学博士学位，2012-2013年国家公派赴美国佐治亚理工学院联合培养。研究方向包括：系统性能评价和优化、随机模型理论和应用、服务质量测量与保障技术、服务计算和物联网等。担任中国计算机学会（CCF）服务计算专委会委员，CCF高级会员，IEEE、ACM会员。已主持国家自然科学基金、北京市自然科学基金等科研项目13项，在国内外著名期刊和会议发表论文五十余篇，出版学术专著1部，获得国家发明专利5项、软件著作权3项，担任多个国际顶级期刊和知名会议审稿人。

联系方式：huangjw@cup.edu.cn。